7.7.7 Student Billing

Policy

The Campus Solutions (CS) was established to provide each student with a bill of payments made to the University and debts owed to the University (see the Accounts Receivable policy for details of the specific charges included.) Financial Aid is automatically applied to the student’s account. The statements are available anytime “On Demand” with a due date of September 15, February 15, and June 15, unless the student is in a payment plan. The statements are available online and show the total charges, payments, and current amount due. Online account access allows students and Authorized Users the ability to see the most current activity, balance and make payments on the account.

Guidelines

1. Tuition Installment Plans: Students who have a balance for the semester of more than $300.00 will have the option of enrolling in one of three payment plans. The plan divides the amount due for the current term into equal installments over 5, 4, or 3 months. There is an additional payment plan that students are
   administratively enrolled in if they do not enroll in one of the plans themselves or pay in full but the due date. Failure to pay the installment amounts when due could result in late fees and a block for future registration until the account is current.
2. Installment Charge: There is a charge for the installment plan for the fall and spring semesters. See the Student Accounts website for more information. The installment charge is paid at the time of enrollment for plans selected by the students. If the student is reenrolled into the administrative plan, the installment fee is added to the student account as a separate charge.

3. Past Due Balance: Once a student account balance is past due, on the 29th of a month, a registration hold will be placed on the account that prohibits future registration as well as changes to the current term registration. The holds are automatically removed every hour once a balance is considered current. An account is considered past due if there are charges from a prior term, if a person is no longer enrolled, and has not made a payment for 30 days, or if they are currently enrolled and have an unpaid installment on their payment plan.
   
   
4. Collections: If an account has a balance greater than $25 and the person is no longer enrolled in the university and has not made payments in 30+ days, they will be placed in the collections process. Once the account is considered a collection account, if no payment is made after an additional 30 days, a letter is sent regarding the next steps in the collections process. If no payment is made within 15 days of this letter, an Offset is filed with the State of Illinois. After an additional 45 days of no payments, the account will be sent to an external collection agency. Please visit our collections page for additional details, questions, and contact information.
   
   
5. Filing a Complaint with regard to Past Due Balance Due to Registration Hold

Students may file a complaint with the following regarding their past due balance:

1. 1. 1. With the Office of the Illinois Attorney General, Student Loan Ombudsman, at illinoisattorneygeneral.gov or 1-800-455-2456,
         
         or
         
         
      2. With Illinois State University by sending a written complaint to the Director of Student Financial Services at StuAccts@IllinoisState.edu or 309-438-5643.

To view the current billing dates and payment due dates, visit the Student Accounts website.